Read FAQs about Buying

Get answers to common queries from buyers about placing orders, condition of items, and sizing.

 

Read FAQs about Selling

Get answers to common queries from sellers about creating an account, setting up an e-boutique, and managing product listings.

 

Read FAQs about Payment and Delivery

Get answers to common queries about transactions and payment methods, delivery times, returns and refunds.

 

 

All FAQs

* Buying Pre-owned *

 

How do I order on Mayyarani?

It’s easy to buy online. You can transact worry-free because all payments are processed via the secure Payfast payment gateway. Simply pay using your credit card, do an instant EFT, or get it on credit immediately with Mobicred.

 

How do I pay with Mobicred on Mayyarani?

Mobicred is an online credit facility that lets you shop on the Mayyarani boutique marketplace and repay the amount in instalments over 12 months. 

Please note: You will have to register at www.mobicred.co.za and provide documentation for approval of this credit facility. 

If registered, the you’ll be given a username and password to be used during the payment process and will need to log in. Login will prompt a One-Time PIN (OTP) to be sent to the registered cellphone number in order to reserve the funds.

How Mobicred works:

1. First, register on Mobicred's website and complete your application. The application approval process may take up to 2 working days.
2. Once approved, select Mobicred as your payment option during checkout.
3. You will be redirected to the PayU website (partners with Mobicred).
4. Log in into PayU with your Mobicred credentials.
5. You’ll be asked to enter the OTP that you receive via SMS.
6. Once entered, you’ll automatically be directed back to our checkout page and your order will be processed.

 

How do you guarantee the condition of the garment?

The original owner of the item (the vendor) is asked to declare any known issues, faults or flaws in the garment description before we approve their listing. Garments sent to The Mayyarani in-house team on consignment are inspected before we add them to our collection.

 

Does the garment come professionally cleaned?

The original owner/seller must provide the item(s) to buyers in a clean, wearable and saleable condition. If the garment received does not meet these requirements, you may request a refund (less delivery fees) within 7 days so long as the garment is in its original condition

 

How will I know if the garment fits?

• We provide the clothing size (as per the garment’s label or true fit) by indicating: XXS, XS, S, M, L , XL, XXL, XXXL.
• You may compare your body measurements to that of the model/mannequin (if provided by the vendor) and make an informed decision before purchasing.

 

Can I alter the garment?

Once you pay for a garment, it’s yours to keep and you can do whatever you like to achieve the best look, feel and fit. However, if you make alterations to the gown, you may not return it and we will not refund your purchase under any circumstances. 

 

I am not happy with the quality of fabric/design. What now?

We will happily refund your purchase (less all delivery fees) within 7 days, provided it is in its original condition.

 

A few beads/trimmings are missing. What now?

Missing embellishments and other faults will be declared in writing in the product description on the shop catalogue. Since you knowingly bought the defective/damaged product, at a much reduced price, the responsibility and cost of repairing the garment will be yours.

 

Can I fit on a garment before buying it?

Unfortunately, garments cannot be tried on prior to purchasing them online from our boutique marketplace. In certain cases, you may book an appointment to try the garment on if the vendor allows, but you will not be able to (under any circumstances) take the garment into your possession without making payment first. To query about an appointment for fitting, please contact the vendor who listed the garment you're interested in.

  

How do I cancel an order?

You can cancel an order if it has not yet been dispatched for delivery.

If you cancel an order after a courier company has collected it from the seller and it's already in transit, unfortunately, you'll have to arrange to return the garment to the seller at your own cost. After the seller receives the garment in its original condition, you will be refunded (less initial delivery fee). 

 

 

* Selling Pre-loved *

How do I sell my clothes on Mayyarani?

There are two ways to sell a garment on the Mayyarani boutique marketplace:

1. Do-It-Yourself. Simply sign up as a seller to list your garments for FREE.

2. Don't want a seller profile? Send your garment(s) to The Mayyarani on consignment (listing fee applies) and our in-house team will list it for you.

Please send us an email and include:

 

How do I create an account/store?

Simply sign up as a seller here to get access to a dedicated admin dashboard. Take some time to complete your profile by adding your e-boutique’s name, a logo, a banner, and a brief write-up which describes your store or style and the type of items you list.

 

How do I upload items myself?

To list an item for FREE, log in to your seller profile and then follow this step-by-step listing guide to add your garment to the relevant collections, and add tags and variants. Please include all details in the ‘Description’ box; size, brand/designer, colour, material, fit, cleaning and care instructions, and even mention any alterations, faults and flaws.

Remember, you’ll need three good-quality photos which clearly show off your gorgeous garment; full-length front, full-length back, and up-close detail. To keep things classy and organised, clothes must be photographed against a plain backdrop or in a lifestyle setting. Garments displayed on hangers and 'flat lays' may not be approved if the garment isn't presented well. Read our photography guide

 

I can't seem to add products on the system. What should I do?

Before the system will allow you to add product listings, you must fully complete your seller profile. Go to the 'Profile' tab and fill in all mandatory fields, including those under 'My Account' and 'Payment details'.

Note: This is the bank account into which we must pay your earnings.

 

My photos are not clear. Will my listing be approved?

No, unclear photos will prevent your listing from being approved.

When trying to sell a garment, keep in mind that that interested shoppers want to know exactly what they’re getting, and since they are unable to feel the fabric and try on the garment prior to purchasing, it’s important to give them a really good, detailed view of the garment.

For specs and tips, read our photography guide

 

I made an error. How do I edit my product listing?

It’s easy to edit a listing at any time.

1. Simply log in to your seller profile and go to the ‘Products’ tab.
2. In the dropdown menu, select ‘Products listing’.
3. Search or scroll down to the product you want to edit.
4. Click on the three dots under ‘Action’ and select ‘Edit’.
5. Make your corrections and then hit ‘Save Changes’ at the bottom of the page.

 

Must I pay a listing fee if I sign up as a seller?

No, it's FREE to list garments if you sign up as a seller and do it yourself. To take advantage of this promotional offer, set up your own e-boutique on our Mayyarani marketplace and start listing! Here's a step-by-step guide to list a product

 

When I create a listing myself, how should I price an item for sale?

Remember that prices for pre-owned clothes are minimal and are not a means to make back the money you initially paid for the garment. 

When setting your price on the listing, you will see input fields for:

• 'Price' – This is the Rand amount you want. Your price must be rounded off to the nearest 10. Example: ‘450’. Remember to include a small shipping fee (between R60 - R100) in your price to cover the cost of delivery to the buyer. We DO NOT add extra charges to the advertised product prices, for delivery within South Africa.

• 'Compare at Price' – This field is optional. It refers to the amount initially paid for the garment. If you enter an amount here, your listing will appear more attractive to shoppers as it will be highlighted with a “SALE!” badge.

• 'Sales Price' – This is the advertised amount which a customer will pay. It’s automatically calculated to include our 20% commission.

 

I don't want to sign up as a seller. How much does The Mayyarani in-house team charge to list on my behalf?

If you need our in-house team to list garments on your behalf, the non-refundable listing fee that we charge is minimal and it's based on the cost that you initially paid for your garment. 

You can either pay via EFT or you can pay cash upon drop-off at our premises. Once you accept our offer, we will provide banking details. 

Initial cost of garment	Listing fee	Listing placements
< R3000	R30	Up to 3 listings
R3000 - R5000	R50	Up to 3 listings
R6000 - R10 000	R70	Up to 4 listings
R10 000	R100	Up to 4 listings

 

Whether or not your garment sells, our in-house team provides a service; listing your garments on our own site as well as other popular local and international marketplaces (where appropriate). 

Our paid-for listing service includes:

• Professional photos
• Product added to our collection
• Local & international listings
• Exposure on Facebook and Instagram
• Packaging and storage

 

Will The Mayyarani buy my preloved clothes?

No, our in-house team does not buy pre-owned clothes for resale. We will only take garments on consignment and list them on your behalf.

 

What types of garments do you list?

We’re particularly interested in garments from globally-renowned brands as well as local and international designers, but anything that’s beautiful, trendy, or good quality and that oozes glamour will be acceptable.

Note: T-shirts and underwear are not allowed.

 

Is there a limit to how old my garment is?

No, we don't mind garments that are several years old unless its style is completely outdated. We are more concerned with how often it was worn. If a garment was worn very often and is showing signs of wear and tear, the listing will not be approved and it will not be added to our collection of pre-owned glamour.

 

How long will my garment be listed on the Mayyarani boutique marketplace?

As a registered seller, you can remove your listing at any time. We recommend deleting the product from your e-boutique once the 7 refund days have passed. 

If you need our in-house team to list a garment on your behalf, we will list it for up to 6 months and if it’s not sold during that period, you may choose to:

   

Can I list a garment bought from a department store?

• We will only accept garments bought from mainstream retailers and department stores under certain conditions. T-shirts and underwear are not allowed.
• We will gladly accept more exclusive items purchased in high-end stores and designer boutiques.
• We accept bespoke wedding gowns, matric dance dresses and bridesmaid dresses.

 

Do I have to clean my garment before selling it?

If there are any visible dirt marks, stains, or an unpleasant odour, then you must make every effort to deliver the outfit in a clean, wearable and saleable condition.

Please read the care instructions carefully and dry clean the garment professionally if needed.

 

Can I sell more than one garment at a time?

Yes, definitely! You may list an unlimited number of garments so long as they are of a good quality and are in a wearable, saleable condition. 

 

Can I sell a garment that is not in my possession?

No, you may only list garments that are in your possession so that:

• The product photos used clearly show the buyer what they're getting. The photos used must be of the exact item for sale.
• Delivery to the customer is speedy and hitch-free within 2-5 days, and is not hindered in any way by unavailability.

 

How do I send my preloved clothes to your premises?

1. If you've signed up as a seller, the garment(s) must remain in your possession until these are sold and you are responsible for delivering the parcel to the buyer, at your own cost. Remember to include a small delivery fee in the product price when listing your item.

2. If you request The Mayyarani in-house team to list your garment on your behalf, we will arrange a courier service (at your cost) to collect the garment(s) from you or you may arrange your own preferred delivery channel to our premises. Alternatively, you can drop your garment off personally, but you must book an appointment prior to drop-off. In this case, once your garment is sold, we will pay for delivery to the customer. 

  

When will I be notified if my garment sells?

As soon as the once-off item is sold, it will remain on our website as ‘sold out’ for 7-14 days.

1. As a registered seller on our marketplace, you will receive an email notification as soon as an item is sold and you can remove the sold-out item's listing yourself after the 7-day refund period.

2. If your item was listed by The Mayyarani in-house team, we'll notify you of the sale via email within 14 days after it was purchased, provided that the buyer has not returned the garment for a refund.

 

How soon after my garment sells will I be paid?

We will effect payment to you within 7-14 days after the sale was made, provided that the buyer has not returned the garment for a refund.

If you've got a seller profile on our marketplace, please ensure that your account details on record are correct because payment to you will be affected in accordance with that. 

 

I've changed my mind. What If I no longer want to sell my garment?

As a registered seller, you may remove your listing at any time. 

If your garment was listed by The Mayyarani in-house team, we will happily return your unsold garment via a courier service, however all return delivery charges must be settled by you. If the garment has already been sold, we cannot return it to you. 

  

 

* Payment and Delivery *

What methods of payment do you accept?

At checkout, you will be able to pay via

• Credit card payments (VISA and Mastercard)
• Instant EFT
• Mobicred (you must have an existing Mobicred account)

 

What is Mobicred and how does it work?

Mobicred is a simple and convenient revolving credit facility that allows you to safely shop online with more than 1,600 online stores in South Africa.

Your Mobicred account lets you shop now on credit. Mobicred will pay for the garment you want to purchase at checkout, and then you pay back your loan on agreed terms with Mobicred. 

To qualify for a Mobicred loan, you must have an existing Mobicred account. 

Sign up for Mobicred now

 

An item I listed has sold. How should I deliver the parcel to the buyer?

When an item is sold, you'll automatically receive the delivery address and contact details provided by the buyer at checkout. 

As a registered seller, you are fully responsible for delivery to the buyer. We suggest that you use a reputable courier service (Postnet, Courier Guy, Courier IT, Aramex or RAM Couriers) at your own cost. If the buyer is in your vicinity, you can consider delivering the parcel personally. 

 

What are the shipping costs to my country?

We’ve partnered with reputable door-to-door couriers to offer FREE delivery for all orders within South Africa only.

Delivery fees for international orders will be quoted on a per-case basis by the vendor and this charge is to be fully pre-paid by you (the customer) prior to dispatch. 

 

How long will it take for my order to be delivered?

1. All deliveries within South Africa take 2-5 working days (depending on whether you’re in a main city or outlying area).
2. International deliveries may take up to 10 working days.
3. Delivery only takes place during working hours, Monday to Friday.
4. Deliveries will not take place over weekends and on public holidays.
5. Delivery is only to a physical address. We do not deliver to PO Box addresses.

 

I need an item urgently. Can I pay extra for overnight delivery?

Yes, overnight delivery (at an additional charge) can be arranged at the discretion of the vendor. Please contact the seller directly to request express delivery or make an alternative arrangement for collection. 

 

How do I track my order?

Once you’ve placed your order and the vendor has arranged delivery, you will automatically receive email updates so you'll know exactly where your parcel is while it's in transit.

 

I'm not happy with my purchase. Can I return a garment?

Yes, you can return a garment to the vendor within 7 business days after delivery of the parcel. We will happily refund your purchase (less all delivery fees) within 7 days, provided the vendor confirms that the garment is still in its original condition.

 

I want to return a garment. Am I responsible for the return delivery fees?

Yes, free delivery only applies (in South Africa) on the initial delivery to you, but the cost of returning garments to us must be paid by you. 

 

The garment doesn't fit me. How do I log a return?

Simply contact the seller directly (within 7 days of receiving the parcel) and let them know that you'd like to return the garment. You can access the vendor's contact details by clicking on their vendor store name which appears on the product listing.

 

What is your return/refund policy?

Since products are available for purchase online at a much-reduced 'sale' price, our return policy is 7 working days (excl. Saturdays and Sundays) only. If 7 weekdays have gone by since your parcel was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. In some cases, a tag or tamper-proof tape may be attached and once removed, the item will not be eligible for return.

Got a query or complaint? Please send an email to info@mayyarani.com